Do you have any questions about your order, CEANNIS, or do you just need some guidance? Below you’ll find our most frequently asked questions. Hopefully you will find the answer to your question.

If you do not find the answer to your question, please contact our customer service.

CEANNIS offers payment through different payment partners who ensure safe payment: Klarna, Apple Pay & Google Pay. We also accept Visa, Mastercard, and American Express for debit- and credit card payments.

Klarna payments are made via credit or debit cards, or via bank account transfers. Customers within Swedish Market can also choose to pay by invoice via Klarna, and their service "Invoice - pay in 14 days". Kindly note a billing fee of SEK 29 is added according to Klarna's current terms. All payments are visible when you log into your Klarna account. All invoices are digital and are sent out via email by Klarna.

There are no extra charges for credit card payments.

Once you have placed your order you will receive an order confirmation by e-mail. When the order is handled by us you will receive a shipment confirmation, containing valid information. Once your order has left us, you will receive an email containing a waybill number to track its progress online.

CEANNIS offers Free Standard delivery on all domestic orders over 1000 SEK.

Please note that free shipping will automatically be applied to your order at checkout if you reach the order value.

If not we charge 49 SEK for domestic orders and 249 SEK for international orders.

The estimated delivery time is depending on the shipping country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Sweden / Norway / Denmark 2-3 days
Europe 3-5 days
Rest of the world 5-7 days

Kindly note that above delivery times are not guaranteed and CEANNIS is not responsible for any delays.

All orders are shipped with Postnord or DHL. DHL requires a signature upon delivery. DHL usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

The delivery options depend on the type of delivery you select at checkout.

The package will either be delivered to the nearest delivery service point or directly in your postbox, depending on the size of the package and in which country you live in.

You have full return and replacement right within 14 days of receipt of the goods, provided you have not used the goods and returned in undamaged condition.

Kindly note the handling return fee is 49 SEK (within Sweden) and outside of Sweden the return fee starts at 9 EUR.

All labels should remain on the goods. All goods returned must be packed in a bag or carton. In order for the return to be approved, the returned item must be in an unchanged condition. The product should be packaged well, preferably in its original packaging with its inner packaging and include any accessories that came with the product. Transport damage due to insufficient packaging is charged to you as a customer.

Return adress:
Ceannis Living Accessories AB
Augustendalsvägen 5b
131 52 Nacka Strand

Kindly include the order confirmation or a copy of the invoice, in order for us to handle your return smoothly. Ceannis is not responsible for return shipping and wont bare the freight cost. Ceannis assumes no responsibility for transport damage due to poor packaging on return.

It is possible to cancel your order by e-mail before the order is proceeded. However, if the order is already confirmed and shipped, you cannot cancel or change it. In that case, you can return your items once you have received your order. For more information, kindly visit our Return and Refund section.

All returns, exchanges or claims must be registered within 14 days and all returns shall be sent to our warehouse, together with inital order number. This applies on all returns worldwide.

CEANNIS shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, normal within in 14 days but latest within 30 days. The return fee is 49 SEK (within Sweden) and outside of Sweden the return fee starts at 9 EUR.

Note that all items must be returned in original condition, i.e. that they are not used, all original labels and tags remain on the products as when you received them. Please note that any our stains on the product means that we cannot accept a return or an exchange, so please be careful when you receive your delivery.

When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local customs office.

We’ve all been there before: you’re online shopping, and you strike gold - there it is, the perfect product for you. And it is out of stock.

Don't worry, we are constantly refilling our online store. Even though an item or a certain size may be out of stock online right now, that doesn’t mean you won’t be able to get a hold of your future favorite item.

Just simply press the notify me when back in stock button, and when the item is available again, you will receive an in stock alert to promptly make the purchase before it sells out.

Yes, we sell electronic gif cards that will be sent by us to the email address you indicate.

They have no expiry date so you or your friend have plenty of time to decide how and when to us it.

You can buy your gift card here.

To redeem your giftcard use the code that comes with the giftcard at checkout.

The gift card can be used to purchase any product on CEANNIS own website.

It cannot be used to buy products with our resellers.

You can buy your gift card here.

We are delighted to offer you our gift wrapping kit so you can add your personal touch to the gift. This kit includes our signature tissue paper and our CEANNIS gift bag.

If you want the gift to be wrapped by us, kindly leave a note on your order during the checkout process.

(Please note, certain items such as large bags and our throws cannot be gift wrapped.)